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Recall Privacy Policy

Last updated: May 9, 2026

1. Introduction

Recall ("Recall", "we", "our", or "us") provides note-taking, voice note, journaling, search, and AI-assisted reflection features. This Privacy Policy explains what information we collect, how we use it, when we share it, and what choices you have when using the Recall mobile application and related services.

By using Recall, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Scope

This Privacy Policy applies to:

This Privacy Policy does not apply to third-party services that you access independently outside Recall.

3. Information We Collect

We may collect the following categories of information:

3.1 Account Information

When you create or access an account, we may collect:

If you use Sign in with Apple, Apple may provide a private relay email address instead of your direct personal email address.

3.2 Content You Create

When you use Recall, we may process and store content you intentionally create or upload, including:

3.3 AI-Generated and Derived Information

To power product features, Recall may generate or store derived data related to your content, such as:

3.4 Billing and Subscription Information

If you purchase a subscription, we may receive subscription-related records such as:

We do not collect or store your full payment card number. Payments are processed by Apple, Google, RevenueCat, or other authorized billing infrastructure.

3.5 Device and App Information

We may collect limited technical information required to operate the app, such as:

3.6 Support and Communications

If you contact us, we may collect:

4. How We Use Information

We use information for the following purposes:

We do not sell your personal information.

5. AI and Third-Party Processing

Recall includes AI-assisted features. When you use features such as Ask AI, summaries, emotion analysis, Thought DNA, voice transcription, camera-note analysis, daily questions, or AI tag suggestions, your data may be processed by third-party services to deliver those features.

5.1 AI Provider

Our current AI provider is:

5.2 Data Sent for AI Features

Depending on the feature you use, this may include:

We do not send your payment card details through these AI flows. We use this processing only to provide app features you request.

5.3 Permission Before AI Sharing

Before personal data is sent to third-party AI services, Recall requests your explicit in-app permission. If you choose "Not now", AI requests are not sent and AI features that require third-party processing do not run.

You can review and manage this in Settings > Privacy & AI.

AI outputs may be imperfect, incomplete, or inaccurate and should not be treated as medical, legal, or professional advice.

6. Authentication Providers

You may sign in using email/password, Sign in with Apple, or Google Sign-In where supported.

When you authenticate with a third-party identity provider:

7. Voice Notes and Audio

If you use voice features:

You are responsible for ensuring you have appropriate rights and consent for audio you upload or record.

8. Notifications

If you allow notifications:

You can disable notifications in your device settings at any time.

9. Billing and RevenueCat

Recall may use RevenueCat or similar subscription infrastructure to manage subscription state and entitlements.

This may include:

Apple or Google may also independently process billing information in accordance with their own policies.

10. Sharing of Information

We may share information only as reasonably necessary in the following situations:

We do not sell your personal information to data brokers or advertisers.

We require third parties we share data with to provide the same or equal protection of user data as described in this Privacy Policy and required by applicable law.

11. Data Retention

We retain information for as long as reasonably necessary to:

If you delete content or request deletion of your account, we will aim to remove or anonymize applicable data within a reasonable time, subject to legal, operational, backup, fraud prevention, and security requirements.

12. Security

We use reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

13. Your Choices and Rights

Depending on your location, you may have rights to:

You may also:

You can withdraw AI data-sharing permission at any time from Settings > Privacy & AI. After withdrawal, AI features requiring third-party processing remain disabled until permission is granted again.

14. Account Deletion

If you created a Recall account, you can request deletion directly in the app:

When account deletion is completed, we delete your account and associated in-app data within our systems, subject to legal retention and security obligations.

Important:

If you cannot access your account, contact us and we will help process the request after verification.

15. Children's Privacy

Recall is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us so we can take appropriate action.

16. International Data Transfers

Your information may be processed in countries other than your country of residence, depending on the infrastructure and service providers used to operate Recall. Where required, we take reasonable steps to apply appropriate safeguards.

17. Third-Party Services

Recall may rely on third-party providers such as:

Those providers may process data according to their own privacy terms and policies. We encourage you to review their policies where relevant.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may update the date above and, where appropriate, provide additional notice within the app or through other reasonable means.

19. Contact and Support

If you have questions about this Privacy Policy, your data, or account deletion requests, contact:

You can also contact us for privacy requests, account-access issues, or deletion assistance.